A stress-free experience

Our experienced, friendly support team is on hand from 9am to 5pm Monday to Friday to help care teams and patients.

  • We successfully resolve 95% of calls within 1 hour
  • 88% of users rate us 7 or above out of 10
  • Our Net Promoter Score is 50 compared to the industry average of 28

Your feedback

“The communications with the helpdesk and project staff have been fantastic… we have been very impressed with the process and often comment how nice it is to work with a supplier that wants to help, is keen and is quick at responding.”

David Waterton, SystmOne Technical Project Manager, Hammersmith and Fulham CCG

 

“Of all the helpdesks I speak to, yours is a million times better than the rest.”

Graeme, a Cardiff practice

Bespoke, role-based training

We work with you to design convenient training that’s relevant to the different roles and experience of your care team.

Webinars

Our role-based, two-hour long webinars for new INRstar users can be booked at times that suit you for only £20 per person.

Order your INRstar webinar credit now

 

Location-specific webinars

For care teams new to INRstar or those in need of refresher training, we offer location-specific webinars tailored to the needs of your care team.

Look at an example of a location-specific webinar

Face-to-face training

We offer bespoke, cost-effective training and support for large care teams with specific discussions on shared best practice.

Tell us more about your training requirements

 

Role-based training

Our training can be adapted to the different responsibilities and roles of your care team.

Learn more about the roles in INRstar

“The training was excellent and the INRstar system so much better than dosing packages I have used in the past. The HL7 link has improved patient care and safety due to the reduced potential transcription errors.”

Jayne Parkes, Head Biomedical Scientist (Haematology), Royal Wolverhampton NHS Trust

Can we help?

If you need support or would like to discuss your training requirements, please call us on +44 (0)1209 710999.